Terms and Conditions for Man With Van Walthamstow

These Terms and Conditions set out the basis on which Man With Van Walthamstow provides moving, delivery, transport and related services to residential and commercial customers within the UK. By making a booking, confirming a quotation, paying a deposit, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before proceeding with any service. For the purposes of this document, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person, business, or organisation placing the booking.

These terms are intended to be clear and practical. They describe how bookings are accepted, how payments work, what happens if a service is cancelled or amended, the limits of our liability, and the rules that apply to waste removal and disposal. They also explain the legal framework governing the relationship between the customer and the provider. If any part of these terms is unclear, the customer should raise it before the booking is confirmed. Any special requests must be agreed in writing or included in the booking notes to form part of the service arrangement.

By using our services, the customer confirms that they are authorised to make the booking, that the information provided is accurate, and that they accept responsibility for ensuring access, parking, and item descriptions are correct. Failure to provide accurate information may affect the price, timing, or completion of the service. These terms apply to all standard removals, single-item transport, courier-style moves, and associated labour unless a separate written agreement states otherwise.

Booking process begins when the customer submits a request or enquiry and receives a quotation, estimate, or proposed service arrangement. A quotation may be based on information supplied by the customer, including the number and type of items, access details, dates, location, and any special handling requirements. Quotations are usually valid for a limited period and may be revised if the details change before the service date. A quotation is an invitation to book and does not itself create a contract unless expressly stated.

A booking becomes confirmed only when we accept the request, the required deposit or payment is received where applicable, and the customer has accepted the proposed terms. We may decline or cancel a booking before confirmation if we are unable to accommodate the request, if the information supplied is incomplete or misleading, or if there are concerns about safety, legality, access, or capacity. Time slots are scheduled based on availability and operational planning, and arrival times may be approximate unless a guaranteed slot is expressly agreed.

It is the customer’s responsibility to ensure that all relevant details are provided at the time of booking, including lifting requirements, parking restrictions, stair access, and the presence of fragile, valuable, bulky, or hazardous items. If the job changes on the day, additional charges may apply. We may refuse to carry items that are unsafe, illegal, or outside the scope of the agreed service. In the middle of the service arrangement, it is important that the customer remains available to confirm any changes that could affect the schedule or cost.

Payments are due in accordance with the price agreed at the time of booking or as revised following any authorised changes to the scope of work. Unless otherwise stated, full payment is required on completion of the service. Where a deposit, booking fee, or advance payment is requested, that amount may be used to secure the date and allocate resources. Deposits may be non-refundable except where cancellation is made by us or where the law requires a refund.

Accepted payment methods may include bank transfer, card payment, cash, or another agreed method. We may require payment before unloading, before delivery completion, or at another reasonable stage where the circumstances justify it. If payment is not made when due, we reserve the right to suspend work, withhold delivery, retain goods in our vehicle or storage area where lawful, or charge reasonable costs associated with recovery of the outstanding amount. Late payment may also attract interest and any reasonable debt recovery costs permitted by law.

All prices are normally quoted based on the information supplied by the customer. If the work takes longer than expected, involves extra labour, requires multiple trips, or is affected by delays outside our control, the final charge may increase accordingly. Additional charges may also apply for waiting time, congestion, parking fines caused by customer instructions, dismantling or reassembly not originally included, or disposal of excess items. Prices are exclusive of any agreed extras unless the quotation specifically states otherwise.

Cancellations and amendments should be made as soon as possible. If the customer wishes to cancel or reschedule a booking, reasonable notice must be given. The amount of notice required may depend on the size of the job, the number of staff allocated, and any third-party costs already incurred. Where notice is provided within a short period before the scheduled start time, a cancellation charge may apply to cover lost time, administration, and resource allocation.

If the customer is not present, does not provide access, fails to prepare the items as agreed, or otherwise causes the service to be delayed or abandoned, we may treat the booking as cancelled at short notice and charge accordingly. If the customer requests a date change, we will try to accommodate it, but a new date is subject to availability. We are not responsible for any indirect loss resulting from a customer’s decision to cancel, postpone, or alter the booking. Any refund due will be assessed in line with the circumstances and the work already carried out.

We may cancel or suspend a booking without liability if the service cannot safely proceed due to weather, traffic disruption, vehicle breakdown, staff illness, unsafe conditions, or any event beyond our reasonable control. In such cases, we will attempt to rearrange the service where practical. If cancellation is caused by the customer’s breach of these terms, failure to disclose essential information, or unlawful conduct, the customer may remain liable for costs already incurred. Operational decisions made for safety or compliance reasons are final.

Our liability is limited to losses directly caused by our negligence or breach of contract and only to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. However, we are not liable for loss or damage arising from inaccurate information supplied by the customer, hidden defects in furniture or property, unsuitable packing, or pre-existing damage to items.

Unless a higher level of protection has been agreed in writing, the customer remains responsible for ensuring that items are properly packed, labelled, and ready for transport. We may refuse to move goods that appear unstable, unsafe, or inadequately protected. We are not responsible for minor scuffs, dents, marks, or wear that may occur during normal handling where reasonable care has been taken. Fragile and valuable items should be declared at the time of booking and may require special arrangements.

We will take reasonable care when loading, unloading, and transporting items, but the customer acknowledges that moving activities involve inherent risk. The customer should consider whether insurance cover is required for goods, property, or third-party liabilities beyond the protections provided by law. Any claim for loss or damage should be reported promptly and supported by evidence. Our total liability for any single claim, except where law prohibits limitation, will not exceed the amount paid for the relevant service or the amount stated in any separate written agreement.

Waste regulations apply where the service includes collection, removal, or disposal of unwanted items. We operate in accordance with relevant UK waste and environmental rules. The customer must ensure that any waste presented for removal is accurately described, and must not include prohibited, dangerous, clinical, electrical, chemical, or controlled substances unless we have expressly agreed and are legally permitted to handle them. Waste transfer documentation may be required for certain jobs, and the customer agrees to provide any information reasonably needed for compliance.

We may refuse to remove items that are not properly declared or that appear to contain hazardous contents. The customer must not mix general waste with restricted materials unless expressly authorised and lawful to do so. Where waste disposal is part of the service, we will make reasonable efforts to use licensed facilities or approved disposal routes. Illegal dumping, fly-tipping, or unlawful disposal is strictly prohibited, and the customer must not ask us to act contrary to any applicable regulation or duty of care.

The customer remains responsible for the ownership and lawful disposal status of any items handed over for removal. If goods are later found to be subject to special disposal rules, licensing restrictions, or legal controls, we may suspend handling, notify the appropriate authorities where required, and charge for any reasonable costs incurred. Compliance with waste law is a shared responsibility, and we reserve the right to decline any job that creates regulatory risk or exposes us to enforcement action.

Customer responsibilities include ensuring that access routes are clear, parking arrangements are suitable, and any necessary permissions are obtained in advance. The customer must secure pets, inform occupants of the move, and protect floors, walls, and surfaces where appropriate. We are not responsible for delays or additional charges caused by blocked access, missing keys, lift restrictions, unnotified stairs, or the absence of required permits. If the property or site is unsafe, we may pause the work until the issue is resolved.

The customer must also ensure that ownership or authority exists to move the items presented. We will assume that the person instructing us has the right to arrange the service and to authorise transport or disposal. If any third party later disputes ownership, we may be required to hold, return, or otherwise deal with the items in a lawful manner. Instructions given on site will be treated as binding where they are consistent with the original booking and do not create safety or legal concerns.

We reserve the right to update these terms from time to time. The version applicable to any booking is the version in force at the time the booking is confirmed, unless a later change is required by law or agreed by both parties. Any amendment must be made in writing to be valid. If any provision is found unenforceable, the remainder of the terms will continue to apply to the fullest extent permitted by law.

The service is provided on the basis that the customer has read, understood, and agreed to these terms. Nothing in this document affects statutory rights that cannot be excluded under UK law. Where a dispute arises, both parties should first try to resolve the matter in good faith and with reasonable evidence. If a claim cannot be settled informally, the matter may proceed in accordance with the governing law stated below.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. This agreement is intended to be fair, proportionate, and legally compliant for a moving and transport service operating across the UK.

By confirming a booking with Man With Van Walthamstow, the customer acknowledges that the service may involve physical handling, timing constraints, and regulatory obligations, and agrees to cooperate in good faith so that the work can be completed safely, lawfully, and efficiently. These terms form the complete basis of the service contract unless replaced by a written agreement signed or expressly accepted by both parties.